Last Updated: November 26, 2025
Welcome to Agentic Service Design
These Terms of Service (“Terms”) govern your use of the Agentic Service Design website (agenticservicedesign.com) and the purchase of products and services.
By accessing this website or purchasing products/services, you agree to these Terms. If you do not agree, please do not use this website or purchase products/services.
1. Services and Products
Digital Products: We offer digital products including toolkits, frameworks, templates, and guides (collectively, “Digital Products”). All sales are final unless otherwise stated in our Refund Policy.
Professional Services: We offer professional services including accessibility audits, UX audits, training workshops, and consulting (collectively, “Services”). Services are provided according to the terms agreed upon in individual Service Agreements.
Community Membership: We offer a paid community membership with monthly workshops and resources. Community terms are outlined in the membership agreement upon joining.
2. Account and Registration
You may need to create an account to access certain products or services. You are responsible for: – Maintaining the confidentiality of your account credentials – All activities that occur under your account – Notifying us immediately of any unauthorized use
3. Payment Terms
Digital Products: – Payment is required at time of purchase – We accept payment via [payment processors: Stripe, PayPal, etc.] – All prices are in GBP (£) unless otherwise stated – Prices are subject to change without notice
Services: – Payment terms are outlined in individual Service Agreements – Typically: 50% deposit upon booking, 50% upon completion – Invoices are due within 14 days unless otherwise agreed
Community Membership: – Monthly subscription billed automatically – Cancel anytime (cancellation takes effect at end of billing period)
4. Intellectual Property
Our Content: All content on this website (text, graphics, logos, frameworks, templates, code) is owned by Agentic Service Design or licensed to us. You may not: – Reproduce, distribute, or create derivative works without permission – Use our trademarks, logos, or branding without written consent – Resell or redistribute our Digital Products
Your License: When you purchase Digital Products, you receive a non-exclusive, non-transferable license to use the products for your own commercial or personal projects. You may not resell, redistribute, or share the products.
Client Work: Any custom work created specifically for you during Services becomes your property upon full payment, unless otherwise agreed in writing.
5. Confidentiality
We respect confidentiality: – We sign NDAs when requested for Services – We do not share client names without permission – Case studies are anonymized unless we have written consent – All client data is handled according to our Privacy Policy
Building in Public: We share general learnings, patterns, and insights publicly. We do NOT share: – Client names (without permission) – Proprietary information – Confidential data – Specific audit findings (without permission)
See our Collaborate page for more details on how we handle confidentiality.
6. Warranties and Disclaimers
AS-IS BASIS: Digital Products and content are provided “as is” without warranties of any kind, either express or implied.
NO GUARANTEE OF RESULTS: While we provide professional Services based on established frameworks, we do not guarantee specific outcomes or results.
PROFESSIONAL ADVICE: Our Services and Products provide guidance based on UX and accessibility frameworks. They are not: – Legal advice (consult an accessibility lawyer for legal interpretation) – A guarantee of legal compliance (regulations are subject to interpretation) – A substitute for your own judgment and expertise
THIRD-PARTY FRAMEWORKS: We reference and apply frameworks from Microsoft, Nielsen Norman Group, W3C, Google, and others. We are not affiliated with these organizations. Frameworks are applied based on our interpretation and expertise.
7. Limitation of Liability
To the fullest extent permitted by law:
WE ARE NOT LIABLE FOR: – Any indirect, incidental, special, consequential damages – Loss of profits, data, or business opportunities – Any damages arising from use of our Products or Services
MAXIMUM LIABILITY: Our total liability shall not exceed the amount you paid for the Product or
Service in question.
8. Refund Policy
See our separate Refund Policy page for complete details.
Summary: – Digital Products: 14-day refund if product doesn’t meet description – Services: Deposit is non-refundable; final payment refundable if deliverables not provided – Community: Pro-rated refund within first 7 days of initial membership
9. Termination
We may terminate or suspend access if you: – Violate these Terms – Engage in fraudulent activity – Abuse or misuse Products/Services – Fail to pay for Services
You may terminate by: – Canceling your community membership – Discontinuing use of the website – Requesting account deletion (contact us)
10. Changes to Terms
We may update these Terms at any time. We will: – Post the updated Terms on this page – Update the “Last Updated” date – Notify you via email for material changes (if we have your email)
Continued use after changes constitutes acceptance of new Terms.
11. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales.
12. Contact
Questions about these Terms?
Email: hello@agenticservicedesign.com
Last Updated: November 26, 2025