Last Updated: November 26, 2025
We want you to be satisfied with your purchase. This Refund Policy explains our refund terms for different products and services.
Digital Products (Toolkits, Frameworks, Templates)
14-Day Refund Window:
– Request a refund within 14 days of purchase
– We’ll ask why you’re requesting a refund (to improve our products)
– Refunds processed within 5-7 business days
Eligible for Refund:
– Product doesn’t match the description on the sales page
– You cannot access the product due to technical issues (and we can’t resolve)
– Product is fundamentally broken or unusable
NOT Eligible for Refund:
– You changed your mind (please review product descriptions carefully before buying)
– You didn’t like the product (but it matches the description)
– You found similar content elsewhere for free
– You “don’t have time” to use it
Refund Process:
1. Email hello@agenticservicedesign.com with subject “Refund Request”
2. Include: Order number, product name, reason for refund
3. We’ll review within 48 hours 4.
If approved, refund processed within 5-7 business days
Professional Services (Audits, Workshops, Consulting)
Deposit (Non-Refundable):
– Initial deposit (typically 50%) is non-refundable once work begins
– Deposit secures your booking and covers initial work
Final Payment (Conditionally Refundable):
– If we fail to deliver agreed-upon deliverables, final payment is refundable
– If you’re dissatisfied with quality, we’ll work to resolve issues before considering refund
– If we mutually agree to terminate engagement, pro-rated refund of final payment
Cancellation Policy:
– Before work starts: Full refund minus £100 administrative fee
– After work starts: Deposit non-refundable, billed for work completed
– Client cancellation: No refund of deposit or work completed
To Request Refund:
Email hello@agenticservicedesign.com with subject “Service Refund Request”
Community Membership (Monthly Subscription)
7-Day Trial Refund: – Full refund if you cancel within 7 days of your FIRST payment – No questions asked
After 7 Days: – No refunds for monthly payments – You can cancel anytime (takes effect at end of billing period) – No partial refunds for unused portion of month
Annual Membership (If Offered): – Pro-rated refund if you cancel within first 30 days – No refunds after 30 days
To Cancel: Cancel directly in your account settings OR email hello@agenticservicedesign.com
Bundles and Discounted Products
Refund applies to bundle price, not individual products:
– If you buy a bundle at £300 (vs. £400 if purchased separately), refund is £300
– You cannot return one item from a bundle
Special Circumstances
Technical Issues (Our Fault):
– If you can’t access a product due to our technical error, we’ll fix it ASAP
– If we can’t fix it within 7 days, full refund
Medical/Hardship:
We understand life happens. Contact us to discuss your situation. We’ll work with you on a case-by-case basis.
Fraudulent Purchases:
– No refunds for fraudulent purchases
– We reserve the right to pursue legal action
How Refunds Are Processed
Payment Method: Refunds are issued to the original payment method.
Processing Time:
– We process approved refunds within 5-7 business days
– Your bank may take an additional 5-10 business days to post the refund
Partial Refunds:
We may offer partial refunds in certain circumstances (e.g., bundle where one item is defective).
Questions?
Email: hello@agenticservicedesign.com with subject “Refund Question”
Last Updated: November 26, 2025