AI Agent Experience (AX) Audit Toolkit
Systematic UX evaluation method for agentic AI systems
Instant digital delivery
6 modules + all template downloads
12 months free updates
Unlimited audits for one auditor
What is the Agent Experience Audit Toolkit?
The Agent Experience Audit Toolkit provides a systematic, repeatable method for evaluating agentic AI systems from a user experience perspective. It is designed for any context where you need to assess how well an AI agent serves its users, not just whether the underlying model performs correctly.
This toolkit answers the question: Does this agent deliver a quality user experience?
It covers the full evaluation lifecycle: context definition, persona identification, scenario selection, live task testing, issue documentation, criteria mapping, severity scoring, and recommendations output, producing an Agent Experience Profile across 11 categories.
Why is this toolkit important?
Standard UX heuristics, including Nielsen’s 10 usability principles, were not designed for agentic behavior. AI agents operate across time, make autonomous decisions, act on incomplete information, and can take irreversible actions without explicit user approval. These characteristics create failure modes that traditional evaluation methods cannot detect.
- ✓ Identify UX issues causing task failure, confusion, and early abandonment
- ✓ Score agent experiences consistently and repeatably across audits
- ✓ Communicate findings with criteria-backed credibility to engineering and product teams
- ✓ Recognise containment-sensitive failures indicating deeper safety or governance risks
- ✓ Prioritize fixes by severity: CRITICAL, MAJOR, and MINOR, rather than opinion
- ✓ Support regulatory compliance mapping across EU AI Act, ISO 42001, GDPR, and sector regulations
Framework content: 35 lessons across 6 modules
Module 01Foundation
6 lessons+
Module 02Agent Experience Assessment
10 lessons+
Module 03Task Scenario Library
11 lessons+
Module 04Failure Patterns
5 lessons+
Module 05Real Audit Example
3 lessons+
Module 06Downloads & Templates
2 lessons+
The 11 evaluation categories
Each category targets a distinct dimension of agent experience quality. Categories marked 🛡 contain containment-sensitive criteria – failures here may indicate deeper safety, governance, or autonomy risks.
Clarity & Understanding Whether the agent communicates its capabilities, actions, and responses in a way users can easily understand | 7 criteria |
Trust & Transparency 🛡 Whether the agent is honest about what it is, what it’s doing, and when it is uncertain or operating beyond its knowledge | 6 criteria |
Contextual Relevance Whether the agent uses available context appropriately to deliver accurate, relevant, and personalised responses | 5 criteria |
Conversations Whether the agent maintains coherent, natural, multi-turn dialogue and handles topic shifts and interruptions gracefully | 6 criteria |
Error Handling & Recovery 🛡 Whether the agent recognises failures, communicates them clearly, and guides users toward recovery without loss of progress | 7 criteria |
User Control & Autonomy 🛡 Whether users can direct, correct, pause, override, or stop the agent at any point during a session or task | 9 criteria |
Learning & Personalisation Whether the agent adapts to individual user preferences, patterns, and feedback over time | 4 criteria |
System Updates & Stability Whether changes to the agent’s behaviour are communicated and managed without disrupting users or breaking established workflows | 5 criteria |
Efficiency & Task Completion 🛡 Whether the agent completes tasks accurately and with minimum friction, without unnecessary steps or loops | 4 criteria |
Security & Privacy 🛡 Whether the agent handles sensitive user data responsibly, maintains appropriate boundaries, and avoids unsafe disclosures | 6 criteria |
RAG Systems 🛡 Whether retrieval-augmented responses are accurate, sourced transparently, and free from hallucination or unsupported claims | 7 criteria |
Downloads included
Agent Experience Assessment Framework The core 66-criteria evaluation document | |
Audit Spreadsheet All 66 criteria with auto-calculated category scores and scoring logic | EXCEL |
Report Template Stakeholder-ready findings, recommendations, and methodology structure | WORD · PDF |
Audit Plan Template Define product context, persona, tasks, and scenario packs before testing | |
Behavior Documentation Template Capture structured observations during live testing sessions | |
Failure Patterns Reference Guide Recognise common agent failure modes across all modalities | |
Task Scenario Library 50+ pre-built scenarios across 10 product-type and risk packs | |
Completed Behavior Documentation – Example Audit Filled real-world example from Amazon Rufus testing | FILLED · PDF |
Filled Audit Spreadsheet – Example Audit Scored and categorised findings from the Rufus case study | FILLED · XLS |
Final Audit Report – Example Audit Complete stakeholder-ready report from the Amazon Rufus audit | FILLED · PDF |
Suitable for
✓ Suitable for
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Regulatory compliance cross-reference
Many of the 66 criteria directly support compliance requirements. This toolkit maps to the following frameworks.
What is containment risk?
The Agent Experience Assessment Toolkit includes criteria that touch on containment-sensitive behaviour – marked 🛡 throughout the framework. These cover areas where an agent’s actions could have irreversible consequences, where user control is critical, or where transparency failures carry governance risk.
However, containment risk is a discipline in its own right. If your system operates in a high-risk or regulated industry, you’ll need a dedicated governance and containment assessment.
The AI Governance & Risk Toolkit (coming soon) goes deeper – escalation paths, override mechanisms, autonomous decision boundaries, and regulatory remediation. The two are designed to work together: this one evaluates agent experience, the other evaluates governance and risk.
How you’ll receive access
After purchase you’ll receive login details by email – all modules and downloads are available immediately. Check your spam if it doesn’t arrive. Single auditor license. Need team access? Contact us.
Note on regulatory compliance
This toolkit maps to EU AI Act, ISO/IEC 42001, GDPR, and sector frameworks as a practical reference – not legal advice. It complements formal compliance assessment, it does not replace it.
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