Nav #1
Nav #2
- Sub-nav #1
- Sub-nav #2
Nav #3
Button

Failure Patterns

courses
Agent Experience Audit Toolkit
Failure Patterns

You must be logged in to access this course

This course is only available for registered users.

Click here to login

Agent Experience Audit Toolkit

Current Progress

Current Progress

Current Progress

Step 1

STEP 2

STEP 3

0% Not started

No label

Foundation

How to Use This Framework

What Is an AI Agent?

Single vs Multi-Agent Systems

Voice vs Conversational vs Multimodal

Agentic Commerce

When You Need More Than AX Assessment

No label

Agent Experience Assessment

What Does This Assessment Evaluate?

The 11 Categories Explained

How to Audit Step-by-Step

Task Testing Guide

How to Score the 66 Criteria

How to Document Agent Behavior

Turning Notes into Findings

Understanding Severity Levels

Calculating Category Scores

Interpreting Your Results

No label

Task Scenario Library

How to Use Test Scenarios

01. Core Usability Tasks

02. Stress & Edge Case Pack

03. User Personality/Tone Pack

04. Domain Specific Risk Packs

06. Multimodal Pack

07. Multi-Agent Interaction Pack

08. E-commerce Pack

09. Long-Context Pack

10. Accessibility Pack

No label

Failure Patterns

What are Failure Patterns

Conversational Failure Patterns

Voice-Specific Failure Patterns

Multimodal Failure Patterns

Multi-Agent Failure Patterns

No label

Real Audit Example

About This Case Study

Amazon Rufus Audit

No label

Downloads & Templates

Blank Templates

Filled Examples

Copyright -

Scroll to Top