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Agent Experience Audit Toolkit
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Agent Experience Audit Toolkit

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Foundation

How to Use This Framework

What Is an AI Agent?

Single vs Multi-Agent Systems

Voice vs Conversational vs Multimodal

Agentic Commerce

When You Need More Than AX Assessment

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Agent Experience Assessment

What Does This Assessment Evaluate?

The 11 Categories Explained

How to Audit Step-by-Step

Task Testing Guide

How to Score the 66 Criteria

How to Document Agent Behavior

Turning Notes into Findings

Understanding Severity Levels

Calculating Category Scores

Interpreting Your Results

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Task Scenario Library

How to Use Test Scenarios

01. Core Usability Tasks

02. Stress & Edge Case Pack

03. User Personality/Tone Pack

04. Domain Specific Risk Packs

06. Multimodal Pack

07. Multi-Agent Interaction Pack

08. E-commerce Pack

09. Long-Context Pack

10. Accessibility Pack

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Failure Patterns

What are Failure Patterns

Conversational Failure Patterns

Voice-Specific Failure Patterns

Multimodal Failure Patterns

Multi-Agent Failure Patterns

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Real Audit Example

About This Case Study

Amazon Rufus Audit

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