When You Need More Than AX Assessment

Good Experience Doesn't Guarantee Safe AI

The Agent Experience Assessment evaluates user experience quality — can users understand, trust, control, and accomplish tasks with this agent?But some agents create risks that go beyond experience.

Signs You Need More Than Experience Assessment

Agent makes autonomous decisions affecting health, finances, or safety
Agent operates in regulated industries (healthcare, finance, legal)
You found multiple containment-sensitive () failures in your assessment
Stakeholders are asking about AI governance and compliance
Agent has high autonomy — acts without human approval
You need to demonstrate regulatory alignment (EU AI Act, ISO 42001)

Experience Assessment answers

Can users understand it?
Can users control it?
Does it complete tasks?
Is it frustrating to use?
Where does the UX break?

You are NOT auditing

Is the AI's autonomy appropriate?
What happens when controls fail?
What's the blast radius of failure?
Is it compliant with regulations?
Which behaviors create unacceptable risk?

What the Containment Flags Tell You

This toolkit flags 15 criteria as containment-sensitive. These touch on:

User control (can users stop, undo, correct?)
Transparency (does agent explain high-stakes decisions?)
Safety (are sensitive actions confirmed?)
Data governance (is user data protected?)

When you find issues on criteria, document them prominently.One or two failures → Note in your report, recommend fixesMultiple failures across categories → Signal that deeper risk assessment may be needed

How the Two Assessments Work Together

Assessment 1 (this toolkit) shows WHERE the experience breaks.

Assessment 2 (AI Governance & Risk Toolkit) shows WHICH autonomous behaviors create the greatest risk — and maps them to regulatory requirements.

The AI Governance & Risk Toolkit

For agents that need formal risk evaluation, a separate toolkit provides:

15-criteria Containment Risk Assessment
Autonomy level classification
Regulatory mapping (EU AI Act, ISO 42001)
Risk quantification matrix
Remediation roadmaps

This is a separate product for teams who need governance documentation - not required for standard UX audits.

When You Need More Than AX Assessment

You must be logged in to access this course

Foundation

Agent Experience Assessment

Task Scenario Library

Failure Patterns

Real Audit Example

Downloads & Templates